Our business model
We use our valuable resources to create long-term, sustainable value for all our stakeholders.
Our resources are carefully selected and developed to create
competitive advantage…
… that allows us to undertake differentiated activities that address customer needs… … that together create value for
our stakeholders.
Deep customer relationships
We work with our customers
to understand their unique
requirements in terms of the
offer they require and how they
wish to be served, making us the
partner of choice across many
channels to market. These long-
term relationships bring high
levels of repeat business and a
customer intimacy that allows us
to continuously improve the value
we bring.
Leading brands
Our portfolio of complementary
brands have market-leading positions
predicated on the innovation,
quality and service they deliver
for our customers, as evidenced
through their long heritage. In some
cases, the reputation of our brands
is so strong with the end-users
that the brand name has become
synonymous with the category name.
Experienced and
committed workforce
We have a highly-skilled, dedicated
workforce of c.4,200 personnel
around the world, together
creating unparalleled knowledge of
engineered fenestration components
and access solutions technologies
and applications. Our people are at
the heart of our ability to deliver
innovation, quality and service to our
customers.
Strategic supplier partnerships
We carefully supplement our
internal capabilities with select
specialisms through external
collaborations, allowing
us to deliver the best in
innovation, quality and service
to our customers in the most
efficient way.
Global footprint
Our global scale allows us to
sustain and further develop a
rich portfolio of products and
technologies that support our
customers’ needs, while having
the presence and agility to
respond quickly to the specifics
of local markets.
Strong balance sheet
Our portfolio attracts high
margins due to its competitive
advantages and a strong focus
on margin expansion initiatives.
Asset optimisation and disciplined
management of capital investment
drive significant cash generation.
The resulting balance sheet
strength and debt capacity creates
a virtuous circle that will allow
Tyman to make investments
that drive further organic and
acquisitive growth for years
to come.
Customers
We deliver highly-engineered components
that allow window and door manufacturers
to differentiate in their marketplace
with value-enhanced windows, doors
and other forms of access solution. In
addition, Tyman delivers industry-leading
services to these customers ranging
from design support to integrated supply
of components into window fabrication
processes. Our products are also
designed to ensure ease of installation for
contractors, and our short lead times and
technical support allow our distributors to
serve their customers in the best way.
End-users
Relative to their cost point, our products
and solutions have a disproportionate
impact on the comfort, sustainability,
security, safety and aesthetics of residential
homes and commercial buildings.
Read more about our products
on pages 10 and 11.
Employees
Tyman invests in its people through
employee training, career path
development and continual improvement
of working practices and conditions.
Partners
Our strategic suppliers benefit from long-
term, fair partnerships with development
of their business practices and capabilities.
Investors
We strive to continually deliver increased
shareholder value through a mix of
both capital appreciation and dividend
distributions, made possible through our
growth in earnings and financial strength
as we deliver on our strategy.
Society
Our products support making buildings
more sustainable by enabling weather-
resistance, sound insulation, heat loss
reduction and overall durability. Many
products have a positive societal impact,
through reducing community crime rates,
enhancing safety and fire protection and
meeting the needs of vulnerable groups.
As a Group, we are also committed to
minimising our impact on our environment
through more deeply embedding
sustainable practices in all our operations.
Read more about sustainability
on pages 46 to 77.
Design
At the core of our capabilities is our
ability to understand our customers’ and
end-users’ needs and translate these into
innovative solutions that add genuine
and relevant value to living and working
spaces. This innovation is reflected in our
extensive portfolio of standard products
addressing all aspects of engineered
fenestration components and access
solutions for the construction industry.
In addition, we collaborate with
customers on the development of new
window and door designs, leveraging our
deep product and application expertise
to create bespoke hardware and sealing
solutions that create true value for
end-users. For window and door system
designers, we offer our hardware system
design capabilities and deliver drawings
and bills of materials for both their
standard solutions and bespoke projects.
For commercial building and
infrastructure projects, we work with
architects and specifiers to help them
select and design in the right access
solutions, bringing custom sizing or
other capabilities as required.
In all cases, our leading-edge testing
facilities and accreditations are a key
component of ensuring that our products
deliver the quality and durability that
our customers expect of them, allowing
our customers to assure their users of
the same for their installed windows,
doors and access solutions.
Make/source
Our goal is always to provide our
customers with the right product,
delivered at the right time, at the
right price.
Our size affords us economies
of scale in the procurement
of base commodity materials
such as stainless steel, zinc,
aluminium, polypropylene and
also outsourced manufactured
components.
We manufacture in our world class
facilities where this aligns with
our core capabilities. Our global
footprint and network of extensive
supplier partnerships also allow us
unparalleled flexibility to deliver
locally when close-coupling with
our customers’ supply chains
is required, or from a distance
where more standardised
production is possible and
economics are more important.
Deliver
We are continually looking to
develop and optimise our routes
to market to effectively meet the
evolving demands of our industry
around the world.
For our direct relationships
with large window and door
manufacturers, we embed with their
operations, supplying just-in-time,
sequenced components to their
production lines.
We also serve specialist distributors
and merchants who supply
smaller manufacturers, system
design companies, architects and
construction contractors. We excel
at delivering to these customers on
the short lead-times they routinely
require. We also provide training
and technical support to give
them the product and application
knowledge to best serve their
customers.
For large commercial building and
infrastructure projects, we ship
direct to site and then support
with on-site technical support as
required.
Our growing smartware offer
requires new routes to market and
we have developed and trained a
network of accredited installers to
support homeowners with a leading-
edge security proposition.
Key resources and relationships Key activities
Innovation
Tyman plc14 Annual Report and Accounts 2021
Group at a glance continued